TwTwenty
The most customisable CRM on the market, at a fraction of the price of the ones everybody names. We no longer install anything else.
Twenty is an open-source CRM. Custom objects, fields, views and layouts are unlimited on every plan, it can be self-hosted or run on their cloud, and it exposes REST, GraphQL, webhooks and an MCP server. The Pro plan is nine dollars per user per month, Organization nineteen with row-level permissions and SSO.
What it is for
- Give each client their own workspaceOne workspace per client rather than one shared pipeline with filters. Nobody sees another account data because there is nothing to filter out.
- Let automations write the recordREST, GraphQL, webhooks and MCP mean the call summary, the reply and the booked meeting arrive by themselves. A CRM kept up to date by discipline is a CRM that is out of date.
- Model the objects your business actually hasUnlimited custom objects and fields on every tier, including the entry one, so the data model follows the operation instead of the other way round.
What I measured
- Published price, read 18 Sep 2026: nine dollars per user per month on Pro, nineteen on Organization, enterprise from fifty thousand dollars a year. Self-hosting is offered alongside the cloud.
- Unlimited seats, custom objects, custom fields and records are listed on every plan, including Pro. The paid jump buys row-level permissions, SSO and a custom domain, not capacity.
- It is the CRM we are migrating to ourselves, one workspace per client. The unit that matters there is not the licence, it is the migration work behind it.
- We install CRMs for clients and we have installed the well-known ones. We now decline to install any other, which is a commercial position and not a preference.
What it is not for
- You want a CRM that ships with a sales methodology baked in. This one is a structure you define, not a process you adopt.
- You need a mature marketplace of two hundred integrations today. The API is excellent, the ecosystem is young. The way out: Check the three integrations you actually need, not the catalogue size. With a good API the ones missing are a webhook each, and most teams use four integrations, not two hundred.
- Nobody on the team will ever automate anything. Half the reason to choose it goes unused. The way out: Ask who writes the automation before you choose. If the honest answer is nobody, a CRM with the process already built in will serve you better, and this is not that.
What it costs, as the vendor publishes it
| Pro | 9 dollars per user, per month | full customisation, custom apps, AI agents, 50 workflow credits a year |
|---|---|---|
| Organization | 19 dollars per user, per month | row-level permissions, SAML and OIDC SSO, custom domain, priority support |
| Enterprise | from 50,000 dollars a year | single-tenant isolation, IP allow-listing, SCIM, SLA |
- Priced per user, per month, with yearly billing 25 percent cheaper on their published page.
- Self-hosting is a published option next to the cloud plans.
- Unlimited seats, objects, fields, views and records on every tier.
Vendor list price, read on their pricing page. The code is open source, so the self-hosted route is a real alternative to the per-seat price. Their pricing page. Read 9 Oct 2026.
No video on this one yet. When there is one it goes here, recorded on the real account. The page says so either way.
Read next
- One workspace per client: what changes when the CRM stops being shared An agency running every client in one pipeline is one filter away from a data breach, and one export away from a contract problem.
- CRM for agencies: the number to read before you pick one Our own Pipedrive account reads 120,000 API tokens a day, checked on 22 September 2026; that ceiling, the formula behind it, and how to read yours decided which CRM we install.
Questions people ask
Is Twenty really free if I self-host it?
The code is open source and self-hosting is listed on their pricing page. Free of licence is not free of operations, and the hosting plus the upgrades are the real cost.
What do I get for the nineteen dollar tier?
Row-level permissions, SSO and a custom domain. Capacity is not the difference: objects, fields and records are unlimited from the entry plan.
Can it be driven by an assistant?
Yes, it ships an MCP server alongside REST and GraphQL, which is the reason it fits a stack where automations do most of the typing.
Is it ready to replace an established CRM?
We stopped installing anything else, so yes. The one honest caveat is that the integration ecosystem is younger than the incumbents: what you trade in plugins you get back in API freedom, and in a price that is a fraction of theirs.